Return and Exchange

Overview

If you are not completely satisfied with your order, you can return your purchase via post for a refund or exchange in line with our Returns and Exchange Policy and consumer guarantees.

Most items may be returned within 30 days. All returns, refunds and exchanges must be accompanied by proof of purchase.

All Snap Shades are vehicle specific. If you are unsure which item best suits your vehicle, please contact us to confirm as customers will be responsible for any return postage costs for any items ordered incorrectly.

If you do not believe the product you have received fits your vehicle or believe you have received the incorrect item for your vehicle, please contact us with photos of the product and your vehicle. We will endeavour to assist with an exchange or with the installation of the product. If we are unable to assist, we will provide a full refund in line with our Returns and Exchange Policy and consumer guarantees.

The Return and Exchange Policy does not affect your rights under Australian Consumer Law, including any rights you may have in respect of faulty items.

To exchange or return your item, we must be contacted in the first instance.

Once we have approved the return/exchange, please send the item back to the below address. Please include your Order Number (as specified in your Order Receipt) so we can ensure your return parcel is processed in a timely manner.

Innovation Collective
Snap Shades Returns
99 Derby St,
Silverwater, NSW, 2128, Australia

Change of Mind and Incorrect Item Ordered

No returns or exchanges will be accepted for items due to change of mind or incorrect items ordered that are not in a merchantable condition. All items returned must be in the original condition including packaging and accessories. All accessories must be in their original packaging, unopened with any protective film intact.
We must be contacted within 30 days of purchase if you wish to return or exchange your order. We may request additional information or evidence to determine whether or not you are entitled to a return or exchange.
Customers are responsible for all return postage costs for change of mind returns or exchanges.
Customers are responsible for all return postage costs for returns or exchanges due to the incorrect item/s ordered. If you are unsure which item best suits your vehicle, please contact us.
We do not provide any refund for postage costs/shipping fees paid for change of mind returns or returns for item/s ordered incorrectly.
Please ensure your return parcel is securely packaged and both the sender’s address and our address are clearly displayed on the outside of the parcel. We are not able to provide packaging for any return parcels.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your product is assessed as faulty or damaged due to inappropriate use, we have the right to refuse an exchange or refund. We will also notify you of the approval or rejection of your refund.
Please allow 10 business days from the day your parcel is delivered for your return or exchange to be processed. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. It can take up to 10 business days for a refund credit to clear on your original payment method. Once your exchange or return has been processed, you will be notified via the email address provided with your original order.
For exchanges outside of Australia, if an exchange is approved, we will be able to process an exchange once postage fees for re-delivery are paid.

Consumer Guarantees

Our goods come with consumer guarantees that are automatically applied under the Australia Consumer Law.
If you believe your purchase fails to meet one or more of the consumer guarantees, you may be entitled to a remedy by law.
When exchanging or refunding a faulty or damaged item, a prepaid return label will be provided. We will not reimburse any postage costs paid should you not wait for a prepaid label to be authorised and provided. Photo evidence of the fault/damage may be required before an exchange or refund will be accepted. It is the responsibility of the customer to provide adequate evidence of any issues before returning the shades for an exchange or refund. We may request additional information or evidence to determine whether or not you are entitled to an exchange or refund.
We do not dispatch replacement shades until the damaged/faulty item or incorrect item provided is received back.
Please allow 10 business days from the day your parcel is delivered for your return or exchange to be processed. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. It can take up to 10 business days for a refund credit to clear on your original payment method. Once your exchange or return has been processed, you will be notified via the email address provided with your original order.

Lost in Transit and Free/Bonus Items

We will not provide a refund or exchange for free/bonus items.
We will not provide a refund for any goods that are in transit or deemed lost in transit.