Overview

All Snap Shades are vehicle specific. If you do not believe the product you have received fits your vehicle or believe you have received the incorrect item for your vehicle, please email us with photos of the product and your vehicle with 30 days of purchase. We will endeavour to assist with the installation of the product. If we are unable to assist, we will provide a full refund or exchange. 

If you are unsure which item best suits your vehicle, please contact us to confirm as customers will be responsible for any return postage costs for any items ordered incorrectly.

No returns and exchanges will be accepted for items that are not in a merchantable condition. All items returned or exchanged must be in the original condition including packaging and accessories. All accessories must be in their original packaging, unopened with any protective film intact.

To exchange or return your item, we must be contacted in the first instance.

Once we have approved the return/exchange, please send the item back to the below address. Please include your Order Number (as specified in your Order Receipt) so we can ensure your return parcel is processed in a timely manner.

Innovation Collective
Snap Shades Returns
99 Derby St,
Silverwater, NSW, 2128, Australia

 

Return and Exchange

We must be contacted of a fault/damage within 30 days of purchase. When exchanging or refunding a faulty or damaged item, a prepaid return label will be provided. We will not reimburse any postage costs paid should you not wait for a prepaid label to be authorised and provided. Photo evidence of the fault/damage may be required before an exchange or refund will be accepted. It is the responsibility of the customer to provide adequate evidence of any issues before returning the shades for an exchange or refund. We may request additional information or evidence to determine whether or not you are entitled to an exchange or refund.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Customers are responsible for all return postage costs for change of mind exchanges and refunds.
  • Customers are responsible for all return postage costs for returns or exchanges due to the incorrect item/s ordered. If you are unsure which item best suits your vehicle, please contact us.
  • If your product is assessed as faulty or damaged due to inappropriate use, we have the right to refuse an exchange or refund.
  • We do not dispatch replacement shades until the damaged/faulty item or incorrect item provided is received back.
  • No returns and exchanges will be accepted for items that are not in a merchantable condition. All items returned or exchanged must be in the original condition including packaging and accessories. All accessories must be in their original packaging, unopened with any protective film intact.
  • We will not provide a refund or exchange for free/bonus items.
  • We will not provide a refund for any goods that are in transit or deemed lost in transit.
  • We are not able to provide any exchange or refund for items lost in transit or items that are received back damaged/not in merchantable condition. 
  • Please ensure your return parcel is securely packaged and both the sender’s address and our address are clearly displayed on the outside of the parcel.
  • We do not provide refund on any postage costs paid.
  • For any items returned from a bundle set, the bundle discount received will be forfeited and the remaining items will revert back to regular retail price. The refunded amount will reflect this price adjustment.
  • Please allow 10 business days from the day your parcel is delivered for your exchange or return to be processed. We will credit your original payment method. Once your exchange or return has been processed, you will be notified via the email address provided with your original order.
  • Any Gift Card purchases are non-refundable.

 

Need help?

Contact us at info@snapshades.com for questions related to return and exchange.